Technology from SAGE Status

Sciwheel: Intermittent issues when sharing references, highlights and notes

Update - We're monitoring the system, and have partially resolved the issue. Shared references are now synced and behaving as expected, however shared notes and highlights will experience intermittent issues while we complete the work.
Aug 30, 2024 - 11:35 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 2024 - 22:58 UTC

Update - We are currently looking into an issue with Sciwheel, this will be preventing users from accessing the service, we will post regular updates, please check back for here more information. If you are unsure if your issue is related please raise a support request at http://support.talis.com
Aug 27, 2024 - 21:18 UTC

Investigating - We're currently experiencing some issues with shared resources. Our developers are looking into the issues, in the meantime you may notice that references don't appear for collaborators in shared projects, and shared highlights/notes also may not be displayed. We apologise for any inconvenience caused and will resolve this as soon as we can.
Aug 01, 2024 - 16:05 UTC

About This Site

This page provides you with system information for Technology from SAGE Subscription Services. We use this page to update you on current issues affecting your Subscription Services, and their severity. If you arrive at this page and cannot see an issue being reported for something you are experiencing, please do raise a support ticket by emailing:

Talis: support@talis.com
Lean Library: support@leanlibrary.com
Sciwheel: feedback@sciwheel.com

and we can investigate for you.

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Degraded Performance

Partial Outage

Major Outage

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Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

SCIWHEEL: Issue with references disappearing

Resolved - This incident has been resolved.
Nov 20, 01:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 01:24 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 18, 00:12 UTC

Investigating - We are currently investigating this issue.
Nov 17, 23:25 UTC

Nov 19, 2024

No incidents reported.

Nov 18, 2024

Nov 17, 2024

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Sciwheel Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 07:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time. For the duration of the maintenance window, the Sciwheel website and tools will be inaccessible, or will have reduced functionality.
Nov 11, 12:46 UTC

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Schwheel

Resolved - This incident has been resolved.
Nov 12, 15:41 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 12, 15:04 UTC

Investigating - We are currently investigating reports sciweel is down
Nov 12, 14:39 UTC

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Lean Library Schedule Maintenance

Completed - The scheduled maintenance has been completed.
Nov 7, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:30 UTC

Scheduled - We will be undergoing scheduled maintenance during this time. If you have any questions or concerns, please contact our support team at support@leanlibrary.com.
Nov 4, 18:08 UTC