Monitoring - Mozilla has temporarily unlisted Lean Library extension in the Add-ons store. This will not affect current Lean Library extension users. However, a new user will not be able to install our extension at this time. We are working to resolve this with Mozilla.
May 27, 2025 - 11:55 UTC

About This Site

This page provides you with system information for Technology from SAGE Subscription Services. We use this page to update you on current issues affecting your Subscription Services, and their severity. If you arrive at this page and cannot see an issue being reported for something you are experiencing, please do raise a support ticket by emailing:

Talis: support@talis.com
Lean Library: support@leanlibrary.com
Sciwheel: feedback@sciwheel.com

and we can investigate for you.

Talis Aspire uptime statistics are viewable by following this link: http://stats.pingdom.com/7pqrgz3z8vkf

Talis Aspire Reading Lists Operational
General Operational
Login Operational
Bibliography Operational
Hierarchy Import Operational
Quick Add Operational
Dashboard Operational
Rollover Operational
Reports Operational
Reviews Operational
Talis Aspire Copyright Clearance Operational
General Operational
Login Operational
Talis Elevate Operational
General Operational
Login Operational
Module Manager Operational
Player Operational
Lean Library Operational
90 days ago
99.97 % uptime
Today
Lean Library Extension Operational
DOAB Links ? Operational
Lean Library Workspace Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Crossref Maintenance Jul 8, 2025 21:00 - Jul 9, 2025 21:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 25, 2025 - 14:22 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 25, 2025 - 14:20 UTC
Scheduled - Crossref are carrying out maintenance that will impact our ability to lookup records for bookmarking in Talis Aspire. This outage is expected to last up to 24hours.
Please use the Crossref status page to track the status of their maintenance - https://status.crossref.org/

Jun 25, 2025 - 14:19 UTC
Jul 2, 2025

No incidents reported today.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Resolved - The missing data is now appearing in the database.
Jun 25, 12:04 UTC
Identified - We have identified an issue causing timeseries events after 16th June 2025 to be missing from the database.
Jun 24, 10:19 UTC
Jun 24, 2025
Jun 23, 2025
Resolved - This incident has been resolved.
Jun 23, 12:05 UTC
Update - We are continuing to investigate this issue.
Jun 23, 12:05 UTC
Investigating - We are aware of an ongoing issue with the Lean Library preventing users from logging in to the Lean Library Dashboard and using some extension features. We are working on a solution and will post an update once the issue is resolved, and normal service is restored.
Jun 23, 11:19 UTC
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Resolved - Microsoft has applied a fix for this issue from their side. If the issue still persists locally for users, reinstalling the Word app will resolve it.
Jun 18, 16:41 UTC
Identified - We've identified the issue, and it only affects users working with Word for Mac v16.98 in combination with MacOS v15.4 or earlier - updating to MacOS v15.5 will resolve the issue.
Jun 16, 15:43 UTC
Investigating - We're currently investigating an issue with our Word add-in, which no longer works on Word for Mac v16.98. This is version specific, we advise not to update to this version for the time being, or to roll back to v16.97 if possible until we resolve the issue.
Jun 12, 18:09 UTC